For those who haven’t kept track: Best Buy took my hard drive out of my laptop, without permission, and wouldn’t give it back. They claimed it failed a stress test. I took Best Buy to court, the judge made them return my hard drive. Now, the update: the hard drive they claimed did not...
Turns out Best Buy can’t just steal your hard drive. It took a judge to explain that to them, but he did and they gave it back to me. The whole thing is still pretty stunning. Basically: Best Buy pulled a perfectly functional hard drive out of my laptop, without ever mentioning it to...
Though I was told again today (by the Geek Squad) that somehow my hard-drive became their property, and that their policy is to never return it, in fact they have a written policy that says quite the opposite: We also work hard to immediately fix problems that put our customers at risk. For example,...
So Best Buy/Geek Squad has refused to do even the most basic things that could make the laptop situation better. They will not put the old hard drive back in the computer. They will not do a free data transfer, and they refuse to send me my hard drive. So I will now go...
Today I dropped by Best Buy in Pentagon City to see if they could at least tell me what’s going on. But the Geek Squad is using the “layered incompetence” defense. The laptop is locked in a cage, along with descriptive paperwork. They cannot find the keys. Seriously. This is really happening! Add another...
Best Buy, in Pentagon City, Virginia, suddenly thinks my laptop is fixed. So I get a call from the Geek Squad number, which invites me to call back. I do so, but the “dispatcher” says I have to talk to the store. “I can give you their number,” she says. I wait. Then she...
I would be updating this more often, with especially insightful entries on the classic “The Island of Dr. Moreau” and the new Starship Troopers III, except that I stupidly took my laptop to The Geek Squad for repair. It was working pretty well when I took it in, except for the wireless card. They...