Though I was told again today (by the Geek Squad) that somehow my hard-drive became their property, and that their policy is to never return it, in fact they have a written policy that says quite the opposite:
We also work hard to immediately fix problems that put our
customers at risk. For example, in calendar 2006, we learned
that the hard drives of several customers’ computers were not
destroyed, as promised, but instead resold. These hard drives
contained sensitive information belonging to their original owners.
We jeopardized the trust of those customers – something we
regret. However, the incidents led to a comprehensive audit of
how we handle customer computers and hard drives. Today,
whenever possible, we return upgraded or replaced storage
devices – like computers and hard drives – directly to our
customers, giving them the maximum amount of control over
their personal data.
This is from the Best Buy Co., Inc. – 2007 Corporate Social Responsibility ReportÂ

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