Today I dropped by Best Buy in Pentagon City to see if they could at least tell me what’s going on. But the Geek Squad is using the “layered incompetence” defense. The laptop is locked in a cage, along with descriptive paperwork. They cannot find the keys. Seriously. This is really happening!
Add another $54 to money I spent somewhere other than Best Buy because of this: A copy of Unreal Tournament III, and a WoW playing guide.
I would also list people who I’ve discouraged from using Best Buy with my story, except that everyone I talk to says they have already learned not to trust the Geek Squad.