Best Buy, in Pentagon City, Virginia, suddenly thinks my laptop is fixed. So I get a call from the Geek Squad number, which invites me to call back. I do so, but the “dispatcher” says I have to talk to the store.
“I can give you their number,” she says. I wait. Then she asks which store. I tell her: Pentagon City. “Is that spelled Penti?” No, I spell it out. She can’t find it. I go online, look up the store locator, find the store, and give her the zip so she can find it herself. She thanks me for the info and hangs up. Anything I can do help the Geek Squad educate employees.
I call the store. “Sure, it’s ready.”
I ask what’s been done to it. They have to call me back.
A few minutes later, I get a call. Turns out nothing has been done. Well, they tried to find an operating system, but failed. So they hoped I would just come pick it up and be happy?