Best Buy, in Pentagon City, Virginia, suddenly thinks my laptop is fixed.  So I get a call from the Geek Squad number, which invites me to call back.  I do so, but the “dispatcher” says I have to talk to the store.

“I can give you their number,” she says.  I wait.  Then she asks which store.  I tell her: Pentagon City.  “Is that spelled Penti?”  No, I spell it out.  She can’t find it.  I go online, look up the store locator, find the store, and give her the zip so she can find it herself.  She thanks me for the info and hangs up.  Anything I can do help the Geek Squad educate employees.

I call the store.  “Sure, it’s ready.”

I ask what’s been done to it.  They have to call me back.

A few minutes later, I get a call.  Turns out nothing has been done.  Well, they tried to find an operating system, but failed.  So they hoped I would just come pick it up and be happy?

I would be updating this more often, with especially insightful entries on the classic “The Island of Dr. Moreau” and the new Starship Troopers III, except that I stupidly took my laptop to The Geek Squad for repair.  It was working pretty well when I took it in, except for the wireless card.  They handed back to me broken.  And didn’t even say “oh, by the way, this doesn’t work anymore.”  I had to take it home to find that out.  Now, I’m stuck between the manager of the Pentagon City Best Buy’s Geek Squad, and a service center in Knoxville Tennessee, and am unable to even find someone who will take responsibility enough to talk to me about.  Like kids in a schoolyard, everyone is pointing the finger at someone else.  More to follow.